HomeX Online Services Company W.L.L., a company incorporated in the Kingdom of Bahrain with Commercial Registration Number 113139-1 with registered address Flat 56, Building 962, Road 1812, Block 318, Manama, Kingdom of Bahrain (referred to herein as “we”, “us” or “our”, as the context requires) is committed to protecting and respecting your privacy.
This policy (together with our Terms of Service and/or the Terms of Service of our commercial partner if applicable, and any other documents referred to on them) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to both customers and service providers, and to other individuals whose data we may process except for our employees.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of any applicable Bahraini laws, we are the data controller where you are using our services through the HomeX platform. If you are using HomeX through our commercial partners, HomeX may be a joint data controller or a data processor, which will be made clear to you at the point of sharing your data. In cases where HomeX is merely a data processor, it is our partners’ responsibility to inform you about their data processing practices and your rights in that regard.
HomeX processes your data for the purpose of performing the contract that you have entered into for the use of the HomeX service, and/or in order to take steps at your request to enter into this contract.
In addition, some data is processed based on HomeX’s legitimate interest, notably service providers’ data harvested from publicly available data sources for the purpose of vetting them and offering jobs to them, App analytics for the purposes of enhancing performance, account activity, including user identifiers (e.g. IMEI), website logs etc. to prevent fraudulent or other malicious activities, website visitor logs for cybersecurity and/or error tracking purposes.
We will collect and process the following data about you:
We use information held about you in the following ways:
Subject to the need to perform the contract with you based on our Terms of Service and our legitimate interests, we have the right to share your personal information with selected third parties including:
We will disclose your personal information to third parties:
All information you provide to us is stored on secure servers. Any communication between our App and our databases follow the HTTPS protocol and use industry standard secure sockets layer (SSL) encryption technology connections.
Any payment transactions will be encrypted using SSL encryption technology with Benefit and CrediMax, our payment gateway providers, securely stores and processes card data for us.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
Where another mechanism is not provided, you can also exercise the rights at any time by contacting us at [email protected].
You have the right to have your data erased, which you can exercise by means of the deactivation of your account. We are not required to delete information that is important for the establishment, exercise or defense of legal claims, or that we need to retain in order to comply with the law. Accordingly, we will anonymize your name and contact details but will retain your jobs and associated addresses for a period of 6 years in line with our data retention policy.
You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you, including the right to have incomplete personal data completed e.g. by means of providing a supplementary statement;
Until a download option has been developed, you may exercise your right of data portability by sending us an email request to obtain your data at [email protected]. We will comply with your request within 30 days free of charge.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will normally store your information as long as your HomeX account remains active, which includes the history of your purchases. We may delete accounts or specific information before account deactivation where we believe it may no longer be relevant or where an account has been inactive for more than 3 years. Your purchase history may be deleted after 3 years.
If you have sent us an email or other correspondence or happen to be our partner contact in our CRM system, we will retain your information until we are satisfied it is outdated or no longer relevant, subject to your exercise of the right to erasure.