Payment Policy

This is the payment policy “the policy” of HomeX Online Services Company W.L.L. This policy only applies to services and activities HomeX “the company” engages in on its mobile application “the app” and does not apply to activities that are unrelated to the app.

Payment for a Job is charged either in advance via the Customer App or upon the arrival of the Service Provider to perform the Job if the payment is to be made in cash. In case you select the cash payment method, the Service Provider may require an advance payment prior to the commencement of the Job. In the case you use the payment gateway provided on the Customer App to make a payment and we were unable to debit the payment from your bank account or credit/debit card, we reserve the right to retry the payment methods on your account for the full or incremental amounts until the full amount has been charged. You declare that any cash payments that are due to the Service Provider shall be settled by you without any delays.

Once payment is received whether via the app by debit/credit card or paid in cash to the Service Provider, you will receive a payment confirmation email, notification, or both. HomeX will send you the confirmation after the payment has been processed.

If the Service Provider mistakenly confirms the completion of a Job on the Service Provider App, please email [email protected] and we will remedy the action.

The minimum price or other item-based selections you have made for a Job shall be charged in full regardless of the time spent by a Service Provider. Please check that you are aware of and accept the minimum time and price for the Job before you make a booking. HomeX reserves the right to change prices at any time.

You agree to hold sufficient funds in cash or in your bank account or credit/debit card to pay the final amount as it becomes due and will not request Job(s) unless you can pay for these. We may, at our sole discretion, not allow you to book a Job if we are outstanding the payment for a prior Job.

HomeX may use Payment Services at our complete discretion to facilitate payment card processing. HomeX will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services. HomeX does not directly hold payment card or payment information. You will not be responsible for paying the fees charged by the Payment Services.

In the event you pay the Service Provider for Additional Works and/or Costs or Expenses in cash:

• we advise you obtain a receipt for all monies paid; and
• such Additional Works and payment will only be covered by these Terms and Conditions if the Service Provider inputs such Additional Works in the Service Provider App and therefore appear in the final invoice

Credit/Debit Card Terms of Use

• 1. Credit/Debit cards used in placing orders through the online payment gateway facility on the HomeX application must belong to the user.
• 2. All transactions are processed after the online payment gateway provider’s validation process.
• 3. The customer is liable to pay HomeX’s service partners in cash in case of any “Additional Work” required by the customer.
• 4. The customer job request cancellation for emergency services is limited to a maximum of 10 minutes from the time of confirmation of the job.
• 5. The customer job request cancellation for property maintenance jobs with preset rates is limited to no less than 24 hours from the time the job is set to commence.
• 6. Property maintenance and/or improvement jobs that have been inspected by a HomeX service partner and the quoted price has been accepted and paid for by the customer is non-refundable.
• 7. The customer refund procedure depends on the chargeback process of the customer’s bank with a maximum period of 15 working days, and then it is the customer’s responsibility to follow up with their bank in case of any delays in crediting the amount back into the customer’s account. HomeX will send an email to the customer containing a refund advice that has been received from the online payment gateway provider as a reference.
• 8. Customers using the online payment gateway facility are requested to be available on their respective contact numbers.
• 9. With reference to term 4 and 5 above, the customer can cancel his order and place a new order via the HomeX application, and the full amount of the cancelled order will be refunded.
• 10. The customer is fully liable for any job order placed on the HomeX application using the payment gateway facility having read and accepted all the terms & conditions.