This is the payment policy “the policy” of HomeX Online Services Company W.L.L. This policy only applies to services and activities HomeX “the company” engages in on its mobile application “the app” and does not apply to activities that are unrelated to the app.
Payment for a Job is charged either in advance via the Customer App or upon the arrival of the Service Provider to perform the Job if the payment is to be made in cash. In case you select the cash payment method, the Service Provider may require an advance payment prior to the commencement of the Job. In the case you use the payment gateway provided on the Customer App to make a payment and we were unable to debit the payment from your bank account or credit/debit card, we reserve the right to retry the payment methods on your account for the full or incremental amounts until the full amount has been charged. You declare that any cash payments that are due to the Service Provider shall be settled by you without any delays.
Once payment is received whether via the app by debit/credit card or paid in cash to the Service Provider, you will receive a payment confirmation email, notification, or both. HomeX will send you the confirmation after the payment has been processed.
If the Service Provider mistakenly confirms the completion of a Job on the Service Provider App, please email [email protected] and we will remedy the action.
The minimum price or other item-based selections you have made for a Job shall be charged in full regardless of the time spent by a Service Provider. Please check that you are aware of and accept the minimum time and price for the Job before you make a booking. HomeX reserves the right to change prices at any time.
You agree to hold sufficient funds in cash or in your bank account or credit/debit card to pay the final amount as it becomes due and will not request Job(s) unless you can pay for these. We may, at our sole discretion, not allow you to book a Job if we are outstanding the payment for a prior Job.
HomeX may use Payment Services at our complete discretion to facilitate payment card processing. HomeX will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services. HomeX does not directly hold payment card or payment information. You will not be responsible for paying the fees charged by the Payment Services.
In the event you pay the Service Provider for Additional Works and/or Costs or Expenses in cash: